Privacy Policy

Tom Molloy Estates is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store and share personal data when you visit our website, contact us or use our estate agency and property services.

Legal business name: Tom Molloy Property Group Ltd
Company number: 15408224
VAT number: 474616275
Registered address: 1310 Solihull Parkway, Birmingham Business Park, B37 7YB
Email: info@tommolloy.co.uk
Telephone: 0121 798 1378
Website: www.tommolloy.co.uk

Tom Molloy Estates is the trading name used for our estate agency services.

We are registered with the Information Commissioner's Office (ICO) and are a member of the Property Redress Scheme.

For questions about how we handle your personal information, please contact us using the details above.

Depending on how you interact with us, we may collect the following categories of personal information:

• Identity and contact details: Name, address, email address, telephone number and identification documents.
• Property information: Property addresses, ownership details, property preferences and information relevant to buying, selling, letting or managing a property.
• Financial and transaction information: Information necessary to progress a property transaction, including relevant financial details and payment records.
• Identity verification and compliance information: Information required to carry out anti-money laundering (AML), identity verification, sanctions screening and other applicable regulatory checks.
• Landlord and tenant information: Where relevant to our services, tenancy details, rental information, references and Right to Rent verification records.
• Communications: Emails, messages, enquiries, feedback and other correspondence with us.
• Technical information: IP address, browser type, device information, website usage data and cookie information, where applicable.

We only seek to collect information that is relevant to the purposes for which it is required.

We may use your personal information to:

• Respond to enquiries and provide estate agency services.
• Arrange property valuations, viewings and property marketing.
• Assist with property sales, purchases and transaction progression.
• Provide lettings and property management services where instructed.
• Carry out identity verification and anti-money laundering checks.
• Meet applicable legal and regulatory obligations.
• Communicate with buyers, sellers, landlords, tenants, solicitors, contractors and other relevant parties.
• Process invoices, payments and business records.
• Manage complaints, resolve disputes and protect our legitimate business interests.
• Maintain, secure and improve our website and services.
• Send relevant marketing communications where permitted by law and, where required, with your consent.

Under applicable data protection legislation, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

• Contract: Where processing is necessary to provide a service or take steps requested before entering into a contract.
• Legal obligation: Where we must process information to comply with applicable legislation, including anti-money laundering requirements.
• Legitimate interests: Where processing is necessary for legitimate business purposes, provided these interests do not override your rights and freedoms.
• Consent: Where you have freely given consent for a specific purpose, such as certain marketing activities or optional cookies.

We will identify and apply the appropriate lawful basis for the relevant processing activity.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing carried out lawfully before consent was withdrawn.

As an estate agency, we may be required to obtain and verify personal information to meet our legal and regulatory obligations.

This may involve checking identity documents, verifying addresses, screening against relevant sanctions information and obtaining other information required for customer due diligence.

We may use third-party identity verification and compliance providers to assist with these checks. Relevant information may be shared with those providers for the purpose of carrying out the required checks.

Where information is required by law or is necessary to provide a service, failure to provide it may mean we cannot proceed with the relevant transaction or service.

Any fees applicable to identity verification services will be communicated separately in accordance with our relevant terms.

We may share personal information, where necessary and lawful, with:

• Identity verification and AML compliance providers.
• Property portals and marketing service providers.
• Solicitors, conveyancers and other professional advisers.
• Mortgage advisers, lenders and financial service providers where relevant.
• Referencing providers and tenancy compliance services.
• Contractors, maintenance providers and other suppliers involved in property services.
• Relevant buyers, sellers, landlords, tenants and their authorised representatives.
• Banks, payment providers, accountants and insurers where required.
• Regulators, law enforcement agencies and public authorities where legally required.

We only share information where there is an appropriate purpose and lawful basis. Where third parties process personal information on our behalf, we take appropriate steps to ensure suitable data protection arrangements are in place.

We do not sell personal information to third parties.

We retain personal information only for as long as necessary for the purposes for which it was collected, including meeting legal, regulatory, accounting and reporting obligations.

Retention periods depend on the type of information, the purpose for which it is held, applicable legal requirements and whether it is necessary to retain information to establish, exercise or defend legal claims.

Anti-money laundering records may be subject to specific statutory retention requirements. Other information may be retained for different periods according to our record-retention procedures.

When information is no longer required, we will take appropriate steps to securely delete or anonymise it, where applicable.

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.

Access to personal information is restricted to those who need it for legitimate business or compliance purposes.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

Our website may use cookies and similar technologies to support website functionality, understand website usage and improve the user experience.

Where required, we will seek consent before placing non-essential cookies on your device.

Further information about the cookies we use and how you can manage your preferences is available in our Cookie Policy.

We may send service-related communications where necessary to respond to enquiries, provide requested services or progress a property transaction.

We may also send marketing communications where permitted by applicable law. You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

Opting out of marketing will not affect communications necessary to provide a service or meet legal obligations.

Depending on the circumstances and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where the legal conditions for erasure are met.
• Request restriction of processing in certain circumstances.
• Object to processing where the relevant legal conditions apply, including processing for direct marketing.
• Request the transfer of certain information to you or another organisation where the right to data portability applies.
• Withdraw consent where processing relies on consent.
• Raise a concern or complaint about how we handle your information.

These rights are subject to applicable legal conditions and exemptions. For example, we may need to retain certain information to comply with legal obligations.

To exercise your rights, please contact us at info@tommolloy.co.uk.

If you have concerns about how we handle your personal information, please contact us first so that we can investigate and respond.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: https://ico.org.uk/
Telephone: 0303 123 1113

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, content or security of those websites.

We recommend reviewing the relevant privacy policy before providing personal information to any third-party website.

We may update this policy from time to time to reflect changes to our services, business practices or legal obligations.

The latest version will be published on our website. We encourage you to review this policy periodically.

Last updated: October 2026

© 2026 Tom Molloy Estates. All rights reserved.