Tom Molloy Estates

At Tom Molloy Estates, we aim to provide a professional and reliable service. If you are dissatisfied with any aspect of our service, we encourage you to raise your concerns so that we can investigate and try to resolve the matter fairly.

Please submit your complaint in writing, setting out the nature of your concerns and the outcome you would like us to consider.

Email: info@tommolloy.co.uk
Post: Tom Molloy Estates, 1310 Solihull Parkway, Birmingham Business Park, B37 7YB

We will acknowledge receipt of your complaint within 3 working days and aim to provide a full written response within 15 working days.

If we require further information or need additional time to investigate, we will let you know.

If you are dissatisfied with our initial response, please contact us in writing explaining why you remain unhappy. Your complaint will be reviewed further, and we will provide a written response setting out our final position.

If we have issued our final response and you remain dissatisfied, or if your complaint has not been resolved within eight weeks, you may be able to refer it to the Property Redress Scheme (PRS), subject to its rules and eligibility requirements.

Website: https://www.propertyredress.co.uk

You should normally complete our internal complaints procedure before referring your complaint to the PRS.

We take complaints seriously and aim to handle them promptly, fairly and professionally. We will keep appropriate records of complaints and the actions taken to resolve them.

Tom Molloy Estates is the trading name of Tom Molloy Property Group Ltd.